Legal
Terms & Conditions
Last updated 4 June 2026
1. About us
These terms apply to all purchases made through sablemotion.com. The site is operated by Sable Motion, Unit 2, Old Forge Road, Wimborne, BH22 0LQ, United Kingdom. Contact: sablemotionmobility@gmail.com, 07492 426754. Sable Motion is the authorised UK distributor of XSTO mobility products.
2. Orders & pricing
All prices are in GBP. Prices for mobility products are shown ex-VAT where customers may qualify for VAT relief under HMRC 701/7; non-mobility products are shown inclusive of 20% VAT. The applicable price and any delivery charge are confirmed at checkout. An order is accepted when we send written confirmation.
3. Deposits & pre-orders
Pre-order and made-to-order items require a deposit. Deposits are fully refundable within 14 days of payment. After 14 days deposits become non-refundable but remain redeemable against the final balance. Balance is collected before dispatch.
4. Delivery
UK mainland delivery is free on all products. Dispatch is next business day for in-stock items. International shipping rates and lead times are shown at checkout. See our Shipping Policy for the full schedule.
5. Returns & refunds
Consumers in the UK have a 14-day right to cancel under the Consumer Contracts Regulations 2013. See our Refund & Returns Policy for the full process, exclusions for made-to-order items, and return-shipping responsibility.
6. Warranty
All XSTO products carry a 2-year manufacturer warranty covering defects in materials and workmanship. Warranty does not cover wear-and-tear, accidental damage, unauthorised modification, or misuse. Statutory rights under the Consumer Rights Act 2015 are unaffected.
7. VAT relief
Eligible customers can claim 0% VAT on qualifying mobility products by completing the HMRC eligibility declaration at checkout. False declarations are an offence under HMRC rules; the customer is responsible for the accuracy of the declaration.
8. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law. Subject to that, our total liability for any order is limited to the price paid for the goods.
9. Governing law
These terms are governed by the laws of England and Wales and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.